Zareen Travel
Payment and booking
This section sets out the booking, payment and refund terms. They are the same for every client and do not depend on the payment method.
Payment terms
- Prepayment
- 50%
- Final settlement
- on the departure day
- Refund period
- up to 7 days from receipt of the request
Retention on cancellation
| cancelled more than 7 days before departure | 0% |
| cancelled less than 7 days before departure | 50% |
Booking procedure
A booking is made once the date, group size and price have been agreed. The manager sends the trip terms, you confirm your acceptance and make the prepayment. The seat is held for you from the moment the prepayment is received.
Payment terms
The prepayment amount and the final settlement deadline are stated below. Prices are quoted in soum. Different prices depending on the payment method are not applied — this is directly prohibited by article 5 of the Law on the Protection of Consumer Rights.
Acquiring and online payment
Acquiring means accepting payments by bank card. Where online payment is enabled, the payment is processed by a payment provider over a secure connection; card details are entered on the provider side and are not passed to the agency. Every online payment is accompanied by a fiscal receipt with a QR code. The current status is stated below.
Refunds
If you cancel, the amount retained depends on how many days before departure the request is received. The scale is given below. Refunds are made using the same method as the original payment.
Price changes and cancelled departures
The agency gives notice of a price change or of a departure cancelled for insufficient group size no later than 20 days before the trip begins — the deadline is set by article 29 of the Law on Tourism. In that case you are entitled to withdraw from the contract and receive a full refund of the amounts paid.
Payment methods
Online payment is not enabled on this site yet. Payment is accepted using the methods listed above.
- Cash at the office
- Bank transfer by invoice
Frequently asked questions
How much is the deposit?
The deposit is 50%. The balance is paid on the day of departure.
Will I get a refund if I cancel?
If you cancel more than 7 days before departure, nothing is retained — all funds are returned in full. If fewer than 7 days remain, 50% is retained.
How long does a refund take?
Within 7 days of the request being received, using the same method the payment was made with.
Can I pay online by card?
Online payment is not yet enabled on the website. Payment is accepted in cash at the office or by bank transfer to the account.
Are prices quoted in dollars?
No, prices are set in soʻm and do not depend on the payment method. Charging different prices by payment method is directly prohibited by Article 5 of the Law on Protection of Consumer Rights.
What if the departure is cancelled?
If a departure is cancelled because of a price change or an incomplete group, the agency gives notice at least 20 days before the trip starts. In that case all funds paid are returned in full.
Still have questions?
Write to us — we reply during business hours and send the terms for the destination you choose.