Zareen Travel
About us
We arrange trips on written terms: what the price includes, what is paid separately and how refunds work is known before you pay.
Why the terms are on the website
In travel services most disputes arise around price and refunds: the client understands one thing, the agency another. The reason is simple — the terms stay in chat messages, and later everyone remembers their own version.
So we publish the booking terms on the website. The deposit amount, the final settlement deadline and the cancellation retention scale are all in the “Payment and booking” section, identical for everyone.
Prices in soʻm, independent of payment method
Prices are stated in the national currency. Cash, bank transfer or card — the price does not change. This is directly required by Article 5 of the Law on Protection of Consumer Rights.
What we cannot guarantee
A consulate’s decision does not depend on us. Granting or refusing a visa, the processing time and any change to it are within the consular institution’s authority. The agency prepares the documents and accompanies you at submission, but cannot influence the decision.
Air ticket exchange and refund conditions are set by the airline’s fare rules. We disclose them before payment, but cannot change them.
Licence and liability
The agency operates under the legislation of the Republic of Uzbekistan. The registered name, taxpayer ID, state registration details, registered location and responsible specialist are listed in full in the “Company details and licence” section.
If a departure is cancelled because of a price change or an incomplete group, we give notice at least 20 days before the trip starts — the period is set by Article 29 of the Law on Tourism. In that case all funds paid are refunded in full.
Still have questions?
Write to us — we reply during business hours and send the terms for the destination you choose.